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Operations Article | "Supply Chain Issues in Disaster Management"

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Supply Chain Issues in Disaster Management

- by Praneet Parate & Anusha Jain *

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Page - 11

VII. Quality Issues

Product quality is the result of a series of marketing, design, development, purchasing, and manufacturing processes that link a customer's need to the product purchased to satisfy that need.
In this section, we would introduce the concept of global quality chain management (GQCM), which is supported by a computer-integrated and Internet based system called the global quality chain management system (GQCMS). With this distributed partners in a global quality chain can cooperate as a whole.

In disaster management supply chain, GQCM would satisfy all the requirements especially the one for high level of coordination and cooperation.

This is a big step forward from check-based relationship among supply chain players to partnership. The Global Quality Chain could be considered as a global quality network that includes the internal quality linkages in a local firm and the inter-linkages among other globally distributed partners. The proposed GQCM will bring the following features to the quality competency of a global supply chain: -

  • The right quality information can be sent to the right point at the right time in the global supply chain

  • The voice of customers can be effectively integrated into the product and process in a globally distributed environment

  • The quality problems found in one place can be informed to the related partners on time, so as to take appropriate actions synchronously among the distributed partners

  • The quality improvement can be executed at a global supply chain level, so as to optimize the product and the manufacturing process as a whole.

    Reasons why we consider this model appropriate during disaster management are as follows: -

    1. Barriers between partners are removed and partners are interlinked.
    This is in sync with the requirement of considering the whole network as business process instead of individual processes.

    Next


    * Contributed by: -
    Praneet Parate & Anusha Jain,
    IIM Lucknow.


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