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Operations Article | Key Operational Challenges in the BPO-ITES Industry

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Key Operational Challenges in the BPO-ITES Industry

- by Ankur Pawa & Nishant Choudhary *

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Page - 15

Some of the highlights of the VC market in India are as follows:

  • The number of VC firms in India is around 72, of which the top 10 account for around two-thirds of total investments made
  • The IT sector accounts for nearly 40 percent of the investments made till date
  • During 2002, around 65 investments were made with a total funding in excess of over US$ 1.1 billion
  • The largest deal in 2002 was ICICI Bank that obtained US$ 273 million from the Government of Singapore.

    The data suggests that the funds would be readily available for business models in the ITES/BPO sector, provided they match the VCs expectations in terms of robustness and sustainability of the business model.

    Human Resource Management

    The human capital employed in running any BPO organization, is obviously its most valued resource. There are several important issues that need to be addressed with regards to this resource.

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    * Contributed by -
    Ankur Pawa & Nishant Choudhary,
    Indian Institute of Management,
    Lucknow.


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