Expert Judgment: Experts, who have an in-depth understanding of the business backed by experience, usually do estimation. This has been a very useful technique. However, it might not be very useful if the business is new and also does not provide an objective and accurate estimate. In the case of BPO where most of the organizations are still not mature, this technique might prove to be fatal.

The method of expert judgment usually involves consulting one or more experts. The experts provide estimates using their own methods and experience. Expert-consensus mechanisms such as Delphi technique or PERT is used to resolve the inconsistencies in the estimates. The Delphi technique works as follows:

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* Contributed by -
Ankur Pawa & Nishant Choudhary,
Indian Institute of Management,
Lucknow.