Help Frontline Staff, Resolve the Issue
Getting the company's various departments and the call center organization to integrate work-flow and authorization processes can be difficult but can also result in attractive payoffs-lower processing costs and higher caller satisfaction.

Match Staff with Demand
It's difficult to match the peaks and troughs with a workforce consisting of full- and part-time agents who have different skills - and no company wants agents to be idle or callers to be on hold. New technologies can help call centers avoid both situations.
      * Upgrade call-routing capabilities
      * Improve scheduling capabilities

Gets plants up and running as much as 6 to 12 months sooner than otherwise;

Keeps plants running to increase production efficiency. This new technology reduces operational downtime and increases the annual days of operation from 340 to as many as 361.

Facilitates the inflow of capital into the industry by helping to quantify the risks associated with plant investment/operations to prospective investors.

Alters the nature of a firm by digitizing and decomposing on-site activities (breaking down large jobs into several small jobs) that can be outsourced, off-shored and otherwise moved around. This changes the economics of plant location by impacting where various assets are deployed.

Changes labor mobility by moving jobs to labor as well as labor to jobs.