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Technology Management | "Web Trade Technologies: Challenges, Opportunities & Threats"

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Web Trade Technologies: Challenges, Opportunities & Threats

- by Pankaj Kumar & Sameer S. Saigaonkar *

Previous

Page - 8

How Buyer can check Trustworthiness of the Supplier website?

Customer considers the trustworthiness of a supplier the most important factor to make buying decision.

Customers must have confidence that the supplier will deliver the goods described, of the quality specified and within the expected period. Customer can check the following points to trust the supplier:

  • If supplier is professional in use of text and graphics

  • If supplier is making content of the site easy to understand

  • Site is informing visitors, through the use of text and symbols, of the certifications they have earned for their products and services

  • If they are providing information on their firm and verifiable recommendations from recent customers

  • If they are providing references, such as evidence of membership of business or professional associations

  • If site offering goods that can be ordered immediately

  • If site s providing security symbols where they outline payment procedures

  • If they are providing buyers an opportunities to confirm their purchasing

  • If they are offering an Internet escrow service

  • How can consumers shop online with confidence? How do you know you are dealing with a trustworthy merchant?

    Some tips to help consumers shop online with confidence are as follows:

    Shopping Online:

  • Information sent over (e.g. your credit card details) the Internet can be intercepted. One common method by which online merchants can offer acceptable level of security to their customers is to setup a secure server.

  • Next


    * Contributed by: -
    Pankaj Kumar & Sameer S. Saigaonkar,
    Batch of 2006-2008,
    National Institute of Industrial Engineering, Mumbai.


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