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IT | "Outsourcing in India: Emerging Trends & Challenges with Reference to Global Perspective"

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Outsourcing in India: Emerging Trends & Challenges
with Reference to Global Perspective

- by Sheeba Rehman *

Previous

Page - 2

This article is presented to outline the trends, challenges, and opportunities in outsourcing.

Outsourcing: Recent Trends & Opportunities

Outsourcing

Outsourcing is the delegation of tasks or jobs from internal production to external entity (such as a sub-contractor). Most recently, it has come to mean to avoid native staff to staff overseas, where expenses are markedly lower. This is despite the fact that the majority of outsourcing that occurs today still occurs within country boundaries, especially in North America. It has become a popular buzzword in business and management in the 1990s -

  • Where functions previously performed by an organization are supplied under contract from a third party.

  • The concept of taking internal company functions and paying an outside firm to handle them. Outsourcing is done to save money, improve quality, or free company resources for other activities. Outsourcing was first done in the data-processing industry and has spread to areas including tele-messaging and call centers.

  • A long-term, result-oriented relationship with an external service provider for activities traditionally performed within the company. Outsourcing usually applies to a complete business process. It implies a degree of management control and risk on the part of the provider.

  • Why are Companies Outsourcing?

    One of the big advantages to outsourcing is flexibility - it can be a lot easier to cut back on a vendor than an employee. (Think of how you would feel if you had to tell an employee who is dependent on his job that you only need him half-time now).

    Another advantage is that you don't have to become an expert in every particular area. You can depend on the outsourced company to be the expert.

    Next


    * Contributed by: -
    Sheeba Rehman,
    Sr. Lecturer - Management,
    IMS, Noida.
    Article posted on November 2, 2008.


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