When you need to smooth peaks, troughs and staff shortages. (Outsourcing peak demand allows right sizing of information centers.)

When you need to have access to specialist skills and knowledge. (Local / international knowledge or knowledge of specific industries saves information center time and makes them more efficient.)

When you need to have access to specialized content. (Access to specialist databases and content through specialist information consultancies.)

When you need to reduce content cost. (Some information consultancies have economies of scale and buying power for content, therefore access content at lower cost.)

When you need to reduce research cost. (Some information consultancies have lower resources costs due to use of students, overseas researchers, and telecom staff, or staff in low cost offices.)

When you need to reduce overheads. (By outsourcing, staff count can be reduced and expensive office space is released.)

When you need to undertake confidential research. (The use of an information consultancy can provide anonymity.)

Customer Care: Includes database marketing, customer analytics, tele-sales / tele-marketing, inbound call centers, web sales and marketing and administration.

Finance: Includes billing services, accounting transactions, tax consulting and compliance, risk management, financial reporting, financial analysis, etc.

Human Resources: Includes benefits administration, education and training, recruiting and staffing, payroll services, hiring administration and transaction processing.

Payment Services: Includes credit / debit card services, cheque processing and transaction processing.

Administration: Including tax processing, claim processing, asset management, document management, transcription and translation.

Content Development: Including engineering, design, network consultancy and animation, biotech research.