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Since the results are very transparent and shared with respective teams on a continuous basis, the results can also be used at the time of annual performance feedback and appraisal of employees. Due to transparency in the process, people will also accept
"manager's" view on their performance in a positive manner. As implementation of this framework becomes mature in the project, target for individual parameters can be further refined on the basis of improved process capability and stretch targets provided by the customer or organization.

Conclusion

We believe that above framework can be deployed successfully and effectively in large support projects where motivational issues exist. Deployment of this framework and commitment from top about future growth of employees [by providing them continuous opportunity in getting training for emerging technology areas and assignments after completion of their role in support projects] can create a "highly motivating environment" and "high competitiveness" in stressful environments of large support projects. As a result of this, IT organizations can provide "best services" to customers and can retain experienced and loyal employees. The framework can be extended to multiple support projects as a tool to create motivating and competitive environment across the organization.

Glossary