MBA Alumni | MBA Students | MBA Aspirants | MBA Forums
--- MBA Home ---

CoolAvenues.com

offers
Advertising
Services

on the web  
 

Home     |    MBA Jobs      |     Knowledge Zone      |     Seminars      |     Placement Report      |     Admission Alert       |     café     |     Search

Operations Article | "Motivation & Competitiveness Framework for Application Support Teams"

Operations @ Knowledge Zone

 Home

 Knowledge Zone Home

 General Management

 Finance

 Marketing

 Human Resource

 System

 Operations

 Knowledge Seminar

 MBA Forums
 Search
 Join e-Communities
 Be a CoolAssociate
 Give Suggestions

 Company Search
 
 

Subscribe:
Seminar & MDP Alert
   To keep yourself updated with the latest Seminars & MDP happenings in the country, join Knowledge Seminar& MDP mailing lists.


Latest Management Discussion on CoolAvenues Forums



Motivation & Competitiveness Framework for Application Support Teams

- by Ashish Gupta *

Previous

Page - 9

How to Implement the Framework

Support Project Manager or Team Leader needs to implement above framework at sub-team level in the project. Normally, a typical project is divided in many application areas
and a particular sub-team provides support services for a particular application area or application module. The recommended steps to implement this model are as follows: -

  • Define and implement data collection and analysis framework to capture data for different metrics described in previous section (ideally, it should be generated from data collection tool which is being used by team for project planning and tracking perspective).

  • Explain the model and rationale to the entire support team with a perspective to have shared goals and vision and to create a competitive environment. Reward schemes and performance appraisals can also be linked to this framework.

  • Establish process capability baselines for each metric and define stretch targets. Targets need to be shared with the team and these should be used while calculating various metrics described in previous section.

  • Performance results of various sub-teams need to be communicated (using SPF and other parameters defined above) across the project on a regular basis (e.g., monthly) so that "Healthy Competitiveness" can be created in the project. Project Manager can also provide guidance and his experience to the teams performing low so that they can improve score in the next review cycle.

    Once this framework is implemented, people can start owning performance data of their respective application area or module, and work out a continuous improvement plan for "bottleneck" areas so that they can also target higher SPF and better relative rank. A ranking system can also be established for various sub-teams depending upon respective SPF. To enhance motivation of employees, reward schemes could be put in place for teams coming up with good ranks on a continuous basis. Infact, module leads can also implement same framework at individual employee level reward in their respective modules to identify process and people improvement areas. This can act as a "good score-card" at various levels of typical support team (individual, sub-team and project team) which can help in aligning entire unit performance. By implementing this framework, project manager can act as a good coach by becoming "Prime Cheerleader" and "Prime Critic"; demanding and supportive for their teams.

    Next


    * Contributed by: -
    Ashish Gupta is an MCA graduate, currently working as a Lecturer at Lakshmi Narain College of Technology (LNCT), Indore.


    Post Your Comments       |       E-mail to Friend       |       Want to Contribute

  • Send this E-mail this Article

     

    MBA Jobs
    MBA Preparation
    B-Schools
    MBA Forums
    About CoolAvenues
    Senior Mgmt Jobs CAT / MAT/ CET Dean talk CAT Preparation Post a Job
    Finance Jobs Admission Alert B-School Profile Executive MBA Advertise with Us
    Marketing Jobs MBA Insider B-School Diary Career Help Contact us
    HR MBA Jobs MBA Admission Process Summer GMAT Privacy
    Operations MBA Jobs English Preparation MBA News Companies Copyrights
    IT MBA Jobs MBA Abroad MBA Events B-Schools About CoolAenues
    Consulting MBA Jobs CAT / MAT / CET test papers MBA Placements Summer Guidance
    Resume Design Tips MBA in India Summers Guide Classifieds

    © All Copyrights exclusive with Zebra Networks
    Part or full of the contents can not be published, copied or reproduced
    in any form without the prior written exclusive permission of Zebra Networks. Pls refer to CoolAvenues Copyright section.