Define and implement data collection and analysis framework to capture data for different metrics described in previous section (ideally, it should be generated from data collection tool which is being used by team for project planning and tracking perspective).

Explain the model and rationale to the entire support team with a perspective to have shared goals and vision and to create a competitive environment. Reward schemes and performance appraisals can also be linked to this framework.

Establish process capability baselines for each metric and define stretch targets. Targets need to be shared with the team and these should be used while calculating various metrics described in previous section.

Performance results of various sub-teams need to be communicated (using SPF and other parameters defined above) across the project on a regular basis (e.g., monthly) so that "Healthy Competitiveness" can be created in the project. Project Manager can also provide guidance and his experience to the teams performing low so that they can improve score in the next review cycle.

Once this framework is implemented, people can start owning performance data of their respective application area or module, and work out a continuous improvement plan for "bottleneck" areas so that they can also target higher SPF and better relative rank. A ranking system can also be established for various sub-teams depending upon respective SPF. To enhance motivation of employees, reward schemes could be put in place for teams coming up with good ranks on a continuous basis. Infact, module leads can also implement same framework at individual employee level reward in their respective modules to identify process and people improvement areas. This can act as a "good score-card" at various levels of typical support team (individual, sub-team and project team) which can help in aligning entire unit performance. By implementing this framework, project manager can act as a good coach by becoming "Prime Cheerleader" and "Prime Critic"; demanding and supportive for their teams.

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* Contributed by: -
Ashish Gupta is an MCA graduate, currently working as a Lecturer at Lakshmi Narain College of Technology (LNCT), Indore.