Previous

Page - 15

Thus, we want to be able to create an organization that will project a longer term view of the customer's future, reliably predict the TCO for their software and then, using our unique methodology and competency, drive that down significantly.
To be able to do that, customers will need to grant us access to their knowledge and functioning. Therein lies the need to present ourselves not as "vendors" or "contractors", but as "partners". The third core value reflects our collective experience of building and running high performance teams. In some places, I have seen how intellectual arrogance of one individual not capable of teamwork can systematically destroy an organization. We do not want any of that. Our other three values are basic to create a high performance, knowledge organization.

Given the Mission, the Vision 2005 and the six Core Values, we then set out to define the space in which we will work and the methodology which is going to be a critical differentiation.

In Vizag, during our long hours of intense deliberations, we decided that we would focus on two areas of business. One is what we came to call "Net-enabled Solutions" and the other is "Application Maintenance Services" incidental to the first. Net-enabled solutions fundamentally mean three things: Web based applications, ERP Wraparounds, and what are called "Front Office Applications".

The first is quite self evident. The second relates to the entire world of ERPs that have been deployed in the last few years and need to be extended to the emergent realities of an "Internetworked" world. The third category is about applications which are "numerator driven", as against "denominator driven". Numerator driven applications bring in customers and increase sales. Denominator driven applications improve internal efficiency and reduce costs.

Next

Subroto Bagchi is co-founder and Chief Operating Officer for MindTree Consulting (P) Ltd. The "Making of the MindTree" is told in the first person by Subroto Bagchi. In condensed form, it was published by Business World, filmed by InfiniTV, and aired on CNBC, IT Hour. Websites: www.mindtree.com & www.mindtree.com/subrotobagchi